Refund & Return Policy

We want you to have a great experience with your purchase. If something isn’t right, we’re here to help.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order if the item is unused, unopened, and in its original packaging.

Once we receive and inspect the returned item, a refund will be issued to your original payment method.

2. Damaged or Lost Packages

If your package is damaged during shipping or lost by the carrier, we will provide a full refund or a replacement at no additional cost.

Please contact us within 7 days of delivery and provide photos of the damaged package if applicable.

3. Product Quality Issues

If you receive a product with quality issues or manufacturing defects, you are eligible for a full refund or replacement.

Please contact our support team with photos or videos showing the issue so we can assist you as quickly as possible.

4. How to Request a Return or Refund

To start a return or refund request, please contact us at:

Email: support@skinsever.com

Include the following information:

• Order number

• Description of the issue

• Photos (if applicable)

Our team will respond within 24–48 hours.

Please note: Items that have been opened or used may not be eligible for return unless there is a quality issue.

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If you're not satisfied with your purchase, please contact us and we’ll make it right.